1. Communication is of facts, ideas, opinions by two or more persons. a.Exchange. b.foreign exchange. c.Control. d.none of the above. Answer: A 2.…………… channel of communication called the grapevine. a.Formal. b.Informal. c.Horizontal. d.None of the above. Answer: B 3. The main objective of communication is ……… a.information and persuasion. b.skill and personality development. c.control and management. d.none of the above. Answer: A 4. The downward communication flow from ……. a.a subordinate to a superior. b.a subordinate to a subordinate. c.a superior to a superior. d.a superior to a subordinate. Answer: D 5. Examples of oral communication ………… a.Letter. b.E-mail. c.Telephone. d.None of the above. Answer: C 6. How to make audio-visual communication effective? a. The pictures are colourful. b. Clearly written. c.Speak politely. d.None of the above. Answer: A 7. Advantage of written communication ………… a.save time. b.save money. c.permanent record. d.none of the above. Answer: C 8. Written communication includes …………….. a.reports & forms. b.interviews. c.film.2 d.none. Answer: A 9. Communication saves time in …….. a.internal communication. b.interview. c.oral communication. d.schedule. Answer: C 10. The most important part of the letter is ……… a.the heading. b.date. c.body of the letter. d.post script. Answer: C 11. Advantage of oral communication …… a.permanent record. b.legal document. c.save time. d.none. Answer: C 12. Normal salutation in chairman’s speech will be ………….. a.Ladies and Gentlemen. b.Dear Sir. c.Respected Sir. d.Madame. Answer: A 13. Internal communication is a communication between ……… a.banker and customer. b.superiors and subordinate. c.salesman and buyer. d.insurance company and its customer. Answer: B 14. Telephonic conversation is a ………… a.verbal communication. b.non-verbal communication. c.visual communication. d.none. Answer: B 15. Envelopes containing transparent papers to show the address are called ……. a.window envelops. b.easy envelop. c.address envelop. d.front envelop. Answer: C 16. In the communication cycle, the process of retranslation of signals into ideas is called ………. a.encoding. b.decoding. c.response. d.feedback. Answer: B 17. If each line in the inside address is started after leaving a small gap, it is known as ………… a.block form. b.correct form.3 c.indented form. d.address form. Answer: C 18. The inside address should be written ……… a.below the salutation. b.above the heading. c.above the salutation. d.above the date. Answer: C 19. Reports from the subordinates to the superiors take the form of ……… a.upward communication. b.downward communication. c.face-to-face communication. d.visual communication. Answer: A 20. Pictures, slides, films fall under ……… a.body languages. b.audio-visual communication. c.reporting. d.visual communication. Answer: B 21. Realizing the potential of the self is part of the …….. a.communication development. b.language development. c.skill development. d.personality development. Answer: D 22. Salutation ……….. a.comes above inside address. b.begins at left hand margin of the letter. c.comes at the end of the letter. d.none of the above. Answer: B 23. “Messieurs” ……. a.A French term meaning “gentlemen”. b.Used in singular. c.Is a title like “Doctor”. d.None of the above. Answer: A 24. A memo is an example for ………. a.internal communication. b.external communication. c.lateral communication. d.none of these. Answer: A 25. Gestures is an example for ………. a.body language. b.grammar. c.speeches . d.none of these. Answer: A 26. Communication over telephone is an example for ………. a.oral communication. b.audio-visual communication. c.internal communication.4 d.none of these. Answer: A 27. The term communist derived from ………….. word. a.Greek b.Latin c.Chinese d.English Answer: B 28. Communication means …………. information, feeling and thoughts, with others. a.to receive b.exchange of c.conveying d.all the above Answer: B 29. Grapevine communication is associated with ………….. communication. a.formal b.informal c.horizontal d.none of the above Answer: B 30. Lateral communication is between ………… a.superior and subordinate. b.same cadre of personal. c.subordinate and superior. d. None of the above Answer: B 31. Audio Visual communication combines ……… a.auditory only. b.visual only. c.both auditory & visual. d.written. Answer: C 32. Communication problems otherwise known as …………… a.enquire. b.barriers. c.encoding. d.None of the above Answer: B 33. Posters fall under …………… communication. a.oral. b.visual. c.written. d.spoken Answer: B 34. Informal communication is otherwise known as …………… communication. a.grapevine b.lateral c.visual d.horizontal Answer: A 35. Horizontal communication flows through ……… a.face-to-face discussion. b.telephonic talk. c.periodical meeting. d.all the above.5 Answer: D 36. Face-to-face communication means ………… a.visual communication. b.direct conversation. c.oral communication. d.none of the above. Answer: B 37. Physical Barriers to communication are …….. a.time and distance. b.interpretation of words. c.denotations. d.connotations. Answer: A 38… is the process of arriving at agreement through consultation. a.Consensus b.Horizontal c.Vertical d.None Answer: A 39. Information must be ….. a.accurate, complete, recent. b.inaccurate, incomplete. c.irregular. d.none of the above. Answer: A 40. Effective advice…… a.is both man-oriented & work oriented. b.is given in the worker’s interest. c.promotes understandings. d.all the above. Answer: D 41. All the media available can be broadly classified into …. groups. a.two b.three c.four d.five Answer: C 42. Audio-Visual communication is most suitable for mass…. and mass …. a.publicity & education. b.policies & political. c.save & store. d.none. Answer: A 43 … communication is the most popular means of transmitting message. a.Written b.Oral c.Visual d.Face-to-face Answer: B 44. Audio-visual communication that makes use of telecast, short films on the cinema screen & video tapes is … medium. a.old b.latest c.both d.none6 Answer: C 45. The inside address is typed …….. a.right hand side. b.left hand side. c.right hand bottom. d.none of the above. Answer: A 46. The usual forms of greetings used for unmarried women ……. a.Mr. b.Mrs. c.Madam. d.Gentlemen. Answer: A 47. On the ………. it is possible to get immediate feedback. a.letter b.telephone c.e-mail d.none Answer: B 48. Which of the following is correct? a.On my address. b.To my address. c.An my address d.None of the above. Answer: B 49. When “Respected Sir” is the salutation the appropriate complimentary clause is …… a.Yours sincerely. b.Yours faithfully. c.Yours affectionately. d.None of the above. Answer: A 50. Appropriate salutation for an application is ……… a.My Dear Sir. b.Sir. c.Dear Sir. d.None of these. Answer: B